Effective Date: August 10, 2026
Leap Physiotherapy respects your privacy and is committed to protecting the personal information and personal health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, request an appointment, or use our online booking services.
Leap Physiotherapy provides health-care services in Ontario and handles personal health information in accordance with applicable Ontario privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA), as applicable.
This policy applies to information collected through leapphysiotherapy.ca, our online appointment and contact forms, and our online booking service through Jane App.
1. Information We Collect
Depending on how you interact with Leap Physiotherapy, we may collect different types of information.
Information You Provide to Us
When you contact us, request an appointment, or otherwise communicate with Leap Physiotherapy, we may collect information such as:
- Your name
- Email address
- Telephone number
- Preferred method of contact
- Preferred appointment time or location
- The service you are interested in
- Information included in your message or appointment request
- Other information you voluntarily provide to us
Our website’s appointment request form may ask for your name, email, phone number, service, location, message, and preferred contact method.
Please avoid including detailed medical or other sensitive health information in a general website contact form unless it is specifically requested or necessary. For information related to your care, we may direct you to an appropriate secure communication or clinical system.
Information Collected When You Book Online
Leap Physiotherapy provides online appointment booking through Jane App. When you use the online booking service, information may be collected by Jane App in connection with creating, managing, or confirming your appointment and providing related services.
The information collected through Jane App may be subject to Jane App’s own privacy practices and terms in addition to Leap Physiotherapy’s privacy obligations.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, and similar tools.
This may include:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Approximate geographic information
- Referring website or page
- Date and time of visits
- Website interactions and navigation information
- Information about how you use our website
We use this information primarily to understand how our website is used, maintain website functionality, improve the user experience, and monitor website performance.
2. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve our online services.
We may use Google services, including Google Analytics and/or related Google technologies, to understand how visitors interact with our website.
These services may collect information such as device information, IP-related information, browser information, pages viewed, and interactions with the website.
Analytics information is generally used in an aggregated or analytical manner to understand website performance and visitor behaviour. Website analytics information is not intended to be used by Leap Physiotherapy to identify you as a patient or to create or maintain your clinical health record.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Where required, Leap Physiotherapy will provide appropriate notice or obtain consent for the use of cookies or similar technologies.
3. Personal Health Information
Personal health information is information about an identifiable individual that relates to their physical or mental health, the provision of health care, health-care payments or eligibility for health care, or other matters defined as personal health information under PHIPA.
Examples may include:
- Medical and health history
- Assessment and examination information
- Treatment information
- Health conditions and symptoms
- Treatment plans and progress
- Referrals and reports
- Information about health-care services received
- Insurance or benefit information related to health-care services
- Information required for billing or payment
- Other information contained in your health record
Leap Physiotherapy collects, uses, and discloses personal health information only for purposes permitted or required by law and, where required, with your consent.
PHIPA generally limits the collection, use, and disclosure of personal health information to what is reasonably necessary for a lawful purpose, subject to applicable legal requirements and exceptions.
4. How We Use Your Information
Leap Physiotherapy may collect, use, and disclose personal information and personal health information for purposes such as:
- Providing and coordinating health-care services
- Assessing, treating, and monitoring your condition
- Scheduling and managing appointments
- Communicating with you about your care or appointments
- Maintaining your health record
- Processing payments and health-care claims
- Direct billing to insurers or benefit providers where applicable
- Communicating with other health-care providers involved in your care, where permitted or authorized
- Providing information you have requested
- Responding to questions and appointment inquiries
- Operating and improving our website
- Understanding website usage and performance
- Managing and improving our services
- Meeting legal, regulatory, professional, accounting, insurance, or administrative requirements
- Preventing, detecting, or addressing security, fraud, or other unlawful activity
- Fulfilling other purposes permitted or required by law
Leap Physiotherapy will not collect, use, or disclose more personal health information than is reasonably necessary for the purpose for which it is being collected, used, or disclosed, subject to legal requirements and exceptions.
5. Consent
Where required by law, Leap Physiotherapy will obtain your consent before collecting, using, or disclosing your personal health information.
Depending on the circumstances and the purpose involved, consent may be express or implied as permitted by PHIPA.
Consent must generally relate to the information being collected, used, or disclosed, and must be knowledgeable and voluntary.
There are circumstances under PHIPA where personal health information may be collected, used, or disclosed without consent when the law permits or requires it.
You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide certain services or fulfill certain legal or professional obligations.
6. When We May Share Information
Leap Physiotherapy may disclose personal information or personal health information when permitted or required by applicable law.
Depending on the circumstances, information may be shared with:
- Health-care providers involved in your care
- Other health information custodians where permitted for the provision of health care
- Insurance companies or benefit providers where authorized or otherwise permitted by law
- Third-party service providers that support our operations
- Online appointment and scheduling service providers
- Billing and payment service providers
- Information technology, website hosting, security, or technical service providers
- Professional, regulatory, legal, accounting, or insurance advisors where appropriate
- Government, regulatory, law enforcement, or other authorities where disclosure is required or permitted by law
When third parties act on our behalf and have access to personal information, Leap Physiotherapy takes reasonable steps to require appropriate privacy and security protections.
7. Website Forms and Email
Information submitted through our website’s contact or appointment request forms may be used to respond to your inquiry and assist with scheduling or providing information about our services.
Website forms and ordinary email are not intended to replace secure clinical communication.
Please do not send highly sensitive medical information through a general website form or ordinary email unless Leap Physiotherapy has specifically instructed you to do so.
If you become a patient, information necessary for your care will be maintained through appropriate clinical and health-record systems.
8. Online Booking Through Jane App
Leap Physiotherapy uses Jane App as an online appointment booking platform.
When you select “Book Online” on our website, you may be directed to Jane App’s booking environment. Information submitted through that service may be collected and processed by Jane App in accordance with its applicable privacy practices.
Leap Physiotherapy uses the information necessary to manage appointments and provide care.
For information about Jane App’s own privacy practices, please review the privacy information provided by Jane App before submitting information through its platform.
9. Google and Other Third-Party Services
Our website may use third-party services, including Google services, for analytics, website functionality, security, advertising measurement, or other legitimate business purposes.
These third-party providers may collect information about your interaction with our website according to their own privacy policies and terms.
Leap Physiotherapy does not control the privacy practices of independent third-party services. We encourage you to review the privacy policies of any third-party service before using it.
Third-party website analytics information should not be considered part of your clinical health record.
10. Protecting Your Information
Leap Physiotherapy takes reasonable steps to protect personal information and personal health information against theft, loss, unauthorized access, use, disclosure, copying, modification, or disposal.
Safeguards may include physical, administrative, and technical measures appropriate to the sensitivity of the information.
Access to personal health information is limited to individuals who require access for authorized purposes.
We also take reasonable steps to ensure that information is securely retained, transferred, and disposed of when it is no longer required, subject to applicable legal and professional record-retention requirements.
11. Privacy Breaches
A privacy breach may occur when personal information or personal health information is lost, stolen, accessed, used, copied, or disclosed without authorization.
If Leap Physiotherapy becomes aware of a privacy breach, we will take reasonable steps to contain and investigate the incident, assess the risks, take appropriate corrective action, and provide notification where required by applicable law.
12. Retention of Information
Leap Physiotherapy retains personal information and personal health information for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, professional, accounting, insurance, and record-retention requirements.
When information is no longer required, it will be securely disposed of or otherwise handled in accordance with applicable requirements.
13. Accessing Your Personal Health Information
You generally have the right to request access to your personal health information held by Leap Physiotherapy, subject to limited exceptions under PHIPA and other applicable laws.
You may submit an access request to Leap Physiotherapy. We may ask that your request be made in writing and may require sufficient information to verify your identity and locate the requested records.
Under PHIPA, custodians generally must respond to a formal access request within 30 calendar days, subject to permitted extensions.
Reasonable fees may apply in circumstances where permitted by law. If a fee will be charged, Leap Physiotherapy will provide an estimate as required.
14. Correcting Your Information
If you believe that your personal health information held by Leap Physiotherapy is inaccurate or incomplete, you may request that it be corrected.
Requests for correction may be made in writing. Leap Physiotherapy will review the request and respond in accordance with applicable legal requirements.
15. Questions or Privacy Concerns
If you have questions about this Privacy Policy, want to request access to or correction of your personal health information, or have a concern about how your information has been handled, please contact Leap Physiotherapy.
Leap Physiotherapy
Wyandotte: 4900 Wyandotte St. E, Suite 210, Windsor, ON N8Y 1H7
Banwell: 11505 Tecumseh Rd E, Windsor, ON N8N 1L8
Phone: 519-250-7801
Email: contact@leapphysiotherapy.ca
You may also contact us through our website’s contact page.
16. Complaints to the Information and Privacy Commissioner of Ontario
If you have a concern about the collection, use, disclosure, access to, or correction of your personal health information and you are not satisfied with our response, you may have the right to make a complaint to the Information and Privacy Commissioner of Ontario (IPC).
The IPC oversees Ontario’s health privacy legislation, including PHIPA, and accepts complaints concerning health information custodians’ information practices.
Information about making a complaint is available through the Information and Privacy Commissioner of Ontario .
17. Changes to This Privacy Policy
Leap Physiotherapy may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable legal and regulatory requirements.
When changes are made, the updated policy will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.
18. Contact Information
For privacy questions, requests, or concerns:
Leap Physiotherapy
Wyandotte: 4900 Wyandotte St. E, Suite 210, Windsor, Ontario N8Y 1H7
Banwell: 11505 Tecumseh Rd E, Windsor, ON N8N 1L8
Phone: 519-250-7801
Email: contact@leapphysiotherapy.ca